The moment I stepped into the GCAA Health, a refreshing sensation enveloped me.

What I saw was the leaders’ amiable care, the staff’s enthusiastic smiles, and the warm atmosphere of sincere interaction among everyone.

My heart was filled with pleasant surprise and hope—this place had become my new home, a place where I felt at ease and secure!

Miss Huang Xuyun entrusted me to the care of Miss Li Ying.

Miss Li’s hands were soft yet strong, conveying a reassuring warmth.

In that instant, my eyes welled up with tears, and a profound sense of comfort washed over me.

Thank you for recommending the caregiver Zhao Hua to serve me! Over the past year, she has organized my life in an orderly fashion with her professional and standardized home – based services and selfless dedication.

What impresses me more is that your company has thoroughly implemented the “customer – first” philosophy from top to bottom. As an outstanding manager, you not only provide a variety of elderly – care services, but also enrich our spiritual life through senior skill classes and themed activities, and have cultivated excellent employees like Zhao Hua. This all – round care for the physical and mental health of the elderly makes me feel truly at home.

Special thanks to the following individuals:

1. Support Coordinator Miss Li

She always arranges services with an enthusiastic and friendly attitude. To ensure the quality of home – based care, she made multiple home visits to understand our needs and coordinated extensively, eventually implementing all the care plans.

2. Mr. Guo

He not only accompanied us to medical appointments and shopping, but also took the initiative to communicate with doctors and merchants on our behalf. He cared for us like a family member, ensuring that our medical services and purchases were fully met.

3. GCAA Health Team

Through policy explanations and a variety of lectures, they not only helped us understand our benefits, but also brought us joy and mental well – being, completely eliminating our feelings of isolation and loneliness.

I would like to specially commend the caregiver Ms. Li Hua from your company. Since she took charge of my care after I joined your company, she has always performed her duties with a professional attitude:

1. Thorough Service: She takes the initiative to handle daily cleaning tasks and completes various washing tasks to high standards.
2. Considerate Assistance: She regularly purchases daily necessities on my behalf, solving the problem of procurement.
3. Professional Demeanor: She is conscientious and responsible at work and treats people with kindness and affability.

These helps have indeed solved many inconveniences in my life. I am very grateful for this and write this letter to express my thanks!